Privacy Policy

At aaacabs, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our taxi services, website, mobile application, or contact our customer support. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

1.1 Personal Identification Information

• Name
• Phone number
• Email address
• Home or pickup/drop-off addresses
• Payment details (processed securely via third-party providers)

1.2 Journey-Related Information

• Pickup and drop-off locations
• Journey dates and times
• Route information
• Special travel instructions

1.3 Device & Usage Information

• IP address
• Browser type
• Device information
• Location data (when using our app or GPS booking)

1.4 Driver & Employment Information (where applicable)

• Driving licence details
• Vehicle registration
• Background checks (e.g., PVG/DBS)
• Employment / contractor details

2. How We Use Your Information

We use your information to:

• Provide and manage taxi bookings
• Track and complete journeys
• Process payments and send receipts
• Respond to customer enquiries and support requests
• Improve our services and customer experience
• Ensure safety, security, and fraud prevention
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal data under the following legal bases (as applicable):

• Contractual necessity — to fulfil taxi bookings and perform our contract with you.
• Legitimate interests — service improvements, safety, fraud prevention and business administration (we balance these interests with your rights).
• Consent — where you have given consent (for example marketing communications).
• Legal obligation — to meet regulatory, tax, or law enforcement requirements.

4. Sharing Your Information

We may share your information with:

• aaacabs drivers assigned to your journey
• Payment processors (secure third-party services)
• IT and software providers who support our systems
• Law enforcement agencies and regulatory bodies when required by law

We never sell your personal data.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Data is stored securely within the United Kingdom or with trusted third-party providers that comply with UK GDPR standards.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including for legal, accounting, and safety reasons. When data is no longer required, it will be securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal or contractual restrictions)
• Restrict or object to processing where applicable
• Request data portability
• Withdraw consent at any time (for marketing communications)

To exercise any of these rights, please contact us using the details below.

8. Cookies & Similar Technologies

We use cookies and similar technologies to improve website functionality, analyse usage patterns, and enhance the booking experience. You can control or delete cookies via your browser settings. For details, see our Cookie Policy (if published).

9. Children’s Privacy

aaacabs does not knowingly collect personal information from individuals under 16 years old. If you believe we have accidentally collected such information, contact us to request deletion.

10. Contact Us